Managing Local Government Is Tougher Than Usual

Alienation, anger, and a lack of trust in local government are making it extremely challenging to manage our cities and towns and build relationships with residents. Unfortunately, some managers feel there is nothing they can do to reduce alienation, minimize anger and build trust so they just accept the status quo. Other managers have attempted to connect with residents in a variety of ways…
Local government has begun to turn to more effective citizen engagement as a way to build relationships and trust.

(Read more: ICMA Main: News)