Prairie Village wonders: Is it time to change trash hauler?

For the first time in more than a decade, Prairie Village is considering changing who picks up its garbage.

City council members on Monday asked staff to begin preparing bid documents for Prairie Village’s residential trash contract, currently worth almost $1.5 million a year.

Deffenbaugh Industries Inc. is the city’s current trash hauler, as it’s been since 2002 when the city last opened the contract to competing companies. Deffenbaugh won the bid, but the resulting contract increased the city’s garbage costs 20 percent, which led officials to extend the contract five times rather than risk the open market again.

That sentiment has changed in light of a flood of customer complaints against Deffenbaugh over the past year, including residents complaining of trash not getting picked up, garbage left strewn on streets and yards, rude drivers and poor customer service leading to angry callers inundating City Hall.

(Read more: Local News | KansasCity.com &)

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